Improving communication skills is a very important element to any integrated business solution.Communication is one of the most important skills in the workplace.If you have good communication skills you’ll have the ability to form strong working relationships, prevent conflicts, and improve productivity at work.
On the other hand, ineffective communication can cause misunderstandings, which may lead to delayed delivering of projects and create a bad vibe in the workplace.
While no one is a perfect communicator, there are ways to develop better communication skills. Here are the top three ways to improve communication at work.We all can brush up on our communication the ever especially today in changing dynamics of global communication.
TOP WAYS TO IMPROVE COMMUNICATION SKILLS
- Being respectful in your communication is a big part of good communication skills.
- Put away potential distractions, like your mobile phone or laptop during a conversation or meeting. Maintain eye contact to show that you’re listening and interested in what the other person is saying. Avoid interrupting the other person, talking over them, or finishing their sentences for them. Use polite and respectful language, even if you’re arguing. Be aware of your tone of voice, body language, and facial expressions.
- When you are respectful, the other person or people in the conversation can better focus on your message, or on getting theirs across.
Pick the right medium for your message
- Some messages – like task lists and complex instructions – are better presented in writing. The colleague sitting next to you would probably appreciate a quick face-to-face reminder rather than an email. If you need to convey complex news, discuss issues, or need the creative brainpower of a group, then perhaps calling a meeting would be more appropriate. Pick a medium that matches the content and goal of the message.
- The language you use also says a lot about your communication skills. For example, if you use text speak or chat abbreviations in an email to a potential employer or to colleagues, it may give the receiver the impression that you’re lazy or not taking things seriously. Using complex words and jargon may work against you. Use simple and clear language to ensure that your audience can understand you easily.
Listen to understand
- They say communication is a two-way street – so making sure the other person feel heard and understood is just as important as speaking or writing clearly.
- Pay attention to the words the person uses, as well as the non-verbal cues that the person shows. When it comes to communication, words make up just 7% of the message, the tone of voice 38%, and body language communicates 55% of what is truly being said. For example, a person might say the words “I’m sorry,” but you probably won’t believe them if they said it while rolling their eyes!
- Other ways to demonstrate good listening skills is to clarify what the speaker is saying. You can do this by asking relevant questions – it shows that you’re thinking about what is being said. You could also occasionally paraphrase what the speaker has said to check that what was said is aligned with what you understood.
- Listening is more than just letting the other person finish getting their message across. A person who has good listening skills aims to fully understand what the other person is trying to say.
- focus on clarity and understanding. It’s imperative to give full attention to the person you are communicating with so that you can make sure you understand each other clearly.
- When you are communicating use forward thinking to ensure you are giving complete details to assure clarity. Take time to prioritize parts of your message.
- Make others feel like they’ve been heard and listened to.
- Try to always listen without thinking of a reply while you’re listening.
We also have to consider that today many generations are working together and different generations communicate differently. To bridge the generation gap:
- Make sure to notice and appreciate the differences; all parties bring strengths and weaknesses.
- Acknowledge your interdependence and make clear communication a priority.
- Discover what you have in common, this can help to find the best ways to connect.
- Accept and appreciate the other person’s perspective.
- Take responsibility for making your relationships better.
Listening skills play a large role in effective communication and can have a major influence on how well you do the job. Listening can also affect the quality of your relationships. Active listening is the skill set Gary Wilbers teaches his business consulting clients to provide quality integrated business solutions. A lot of misunderstandings occur because of a lack of truly understanding what is heard.
- No distractions.
- Watch the body language of the other person.
- Clarify the message, by asking questions to make certain you understand.
- Don’t evaluate the message while you are listening, don’t plan your response while you are listening. You will likely miss their point.
- Be respectful of your response. In responding you want to make sure to acknowledge the other person’s message and create more connection and clarity with your response.
A. I. D. A.: Attention, Interest, Desire, Action.
This is an acronym to help you remember what you need to truly identify for effective communication. This especially applies to communication in sales.
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